Competitive advantages

Effectiveness

• Leading positions in inner bank rating
• Professional bad debt recovery

Personnel

• Over 200 workers with professional skills of debt collection, over 40 field-collectors
• Over 100 Call Center Collection workers, 150 operator places
• Own training center, module system of education, innovative communication technologies in work with debtors
• Independent department of quality control 

Technologies

• Unique in Ukraine commercial call-center on the technologic platform IP Contact Center Enterprise 7.0 from Cisco with maintenance of main functions
• Collect Strategy Manager of company-developer «Experian-Scorex» with build in logic decision engine
• Software from companies Cisco and Microsoft and appliances for operator places from  Hewlett Packard, Dell, Cisco

Capacities

• possibility to process 384 of simultaneously dialed-up numbers, till 40 negotiations per hour for one operator over 5 000 000 negotiations with debtors per year
• possibility to send 5 000 of letters per day, 20 000 SMS per day
• over 100 000 of field-collector visits per year
• territorial coverage of service provision – 24 regions of Ukraine and CIS countries

Safety

• Informational Safety Management System (ISMS) has been implemented according to the international safety standard ISO 27001:2005 , providing safe exchange and application of client’s data with confidentiality preservation and integrity of information
• Accompaniment and development of recommendations concerning introduction of safety management system was conducted by one of the leading international auditor companies Ernst & Young
• Is developed and valid Ethics Code (rules of work with debtors according to European standards, limiting measures and means of influence on debtors)