05 august 2010
Competitive advantages
Effectiveness
- Leading positions in inner bank rating
- Professional bad debt recovery
Personnel
- Over 600 workers with professional skills of debt collection, over 180 field-collectors
- Over 300 Call Center Collection workers, 350 operator places
- Own training center, module system of education, innovative communication technologies in work with debtors
- Independent department of quality control
Technologies
- Unique in
Ukraine Contact Center Enterprise - Collect Strategy Manager of company-developer «Experian-Scorex» with build in logic decision engine
- Software from companies Cisco and Microsoft and appliances for operator places from Hewlett Packard, Dell, Cisco
Capacities
- possibility to process 384 of simultaneously dialed-up numbers, till 40 negotiations per hour for one operator over 5 000 000 negotiations with debtors per year
- possibility to send 5 000 of letters per day, 20 000 SMS per day
- over 100 000 of field-collector visits per year
- territorial coverage of service provision – 24 regions of
Ukraine
Safety
- Informational Safety Management System (ISMS) has been implemented according to the international safety standard ISO 27001:2005 , providing safe exchange and application of client’s data with confidentiality preservation and integrity of information
- Accompaniment and development of recommendations concerning introduction of safety management system was conducted by one of the leading international auditor companies Ernst & Young
- Is developed and valid Ethics Code (rules of work with debtors according to European standards, limiting measures and means of influence on debtors)