Collection agency
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    • Non-fictional stories
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      Non-fictional stories

       

      Situation 1.

      In the process of work on restoring contact with debtor, workers of Verdict talked to his mother. During this talk became clear that debtor physically can not pay credit because he works abroad. Moreover, debtor’s mother affirmed that credit which had indebtedness was taken to satisfy financial needs of his ex-girlfriend who according to mother’s words acted the same with other men. Received information allowed to suppose that Verdict workers faced the fact of so-called credit swindle. In several days they had telephone number of cheater. Talk over the telephone with her lasted not more than 20 minutes. During this time agency worker managed not only to inform girl about the consequences of her actions but to confirm to pay debt.

      Situation 2

      Workers of Verdict often face the problem when contact data of debtor are either lost or are not true. In appearance of such situations they have to act non-ordinary. Let’s view the example. Case came into work in which there was 78 days of credit indebtedness. Conduction of previous search of debtor by his identification number, place of registration and also given address of residence had no positive result. Nevertheless, during talk to the neighbors in the address of registration work number of wife of his brother was found, after a phone call Verdict workers not only received new debtor’s address but also his number of mobile phone. Thus, lost contact with client was restores and that means that chances to return debt grew considerably.

      Operational
      data:

      Operative work data for year 2009:

      Soft collection (letters, SMS, calls)

      • 350 operators of own call-center conducted 5 million negotiations with debtors
      • over 400 000 letters and 600 000 SMS were sent

      Skip tracing (search of information about debtors)

      • 30 % of debtors were found without any information from the client

      Hard collection (operative visiting) 

      • over 180 field-collectors made 100 thousand of visits
      News:
      30 december 2011
      23 june 2011
      22 june 2011

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